Shipping policy
Shipping Policy
Thanks for shopping with Cocoon. Here's everything you need to know about how and when your order ships.
Order processing
Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email when your order is placed, and a second email with tracking once it ships.
Shipping times & rates
- Orders ship and typically arrive within a few business days after processing.
- Free standard shipping on orders over $35.
- A flat shipping rate is calculated at checkout for orders under $35.
Tracking your order
Once your order ships, we'll email you a tracking number. Please allow up to 48 hours for tracking to update.
Delays
Occasionally, carrier delays, high-volume periods, or weather can affect delivery times. We appreciate your patience if your order takes a little longer than expected.
Wrong or incomplete addresses
Please double-check your shipping address at checkout. We can't be responsible for orders shipped to an incorrectly entered address. If you notice a mistake, contact us as soon as possible and we'll do our best to help before the order ships.
Lost or damaged packages
If your order is lost in transit or arrives damaged, contact us within 30 days of the ship date and we'll make it right.
Questions?
Reach out through our Contact page and we'll be happy to help.