Refund policy

Return & Refund Policy

We want you to love your Cocoon products. Because our items are personal skincare products, we can only accept returns of products that are unused and in their original, unopened packaging.

Eligibility

• Returns must be requested within 30 days of delivery.
• Items must be unused, unopened, and in original packaging.
• Opened or used products cannot be returned for hygiene and safety reasons, unless they arrived damaged, faulty, or incorrect.

Damaged, faulty, or incorrect orders
If your order arrives damaged, defective, or isn't what you ordered, contact us within 30 days and we'll replace it or refund you — no return needed in these cases.

How to start a return
Email us with your order number and reason for return, and we'll send instructions. Customers cover return shipping unless the item was damaged, faulty, or incorrect.

Refunds
Once we receive and inspect your return, we'll process your refund to the original payment method within 5–10 business days.